1.Information We Collect

We collect information you provide directly to us, information we collect automatically, and information from third parties.

Information You Provide:

• Name, email address, phone number, and company/business name
• Billing and shipping address (including business address)
• Payment information (credit/debit card details processed securely by our payment processor)
• Service requests, support tickets, and communications with us
• Account login credentials if you create an account
• Information provided in forms, surveys, or feedback submissions

Information Collected Automatically:

• IP address, browser type and version, operating system
• Pages visited, time spent on pages, links clicked
• Referring URLs and search queries that led you to our site
• Device identifiers and cookie data

2.How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our onsite printer solutions and related services
• Process transactions and send related information including order confirmations and invoices
• Schedule and fulfill onsite service visits and maintenance appointments
• Respond to customer service requests, questions, and support tickets
• Send administrative information, such as updates, security alerts, and support messages
• Send promotional communications (you may opt out at any time)
• Improve our website, products, and services
• Comply with legal obligations
• Detect and prevent fraudulent transactions and other illegal activities

3.Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our website and delivering services (payment processors, CRM platforms, email providers, logistics partners)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or in response to valid legal processes
• Protection of Rights: To protect the rights, property, or safety of US Office Solutions, our customers, or the public
• With Your Consent: In any other circumstances with your explicit consent

4.Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

5.Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, secure servers, and access controls.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6.Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Opt-Out: Opt out of receiving marketing communications at any time by clicking "unsubscribe" in emails or contacting us directly
• Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

7.Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.

8.California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collected, the right to delete personal information, the right to opt-out of the sale of personal information, and the right to non-discrimination for exercising your rights.

We do not sell personal information of California residents. To submit a CCPA request, please contact us at the details below.

9.Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.